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FAQs

  • How much does delivery cost?


Delivery costs vary based on your location and the delivery option you choose.


Auckland:

Auckland Overnight Shipping Options: 

• $14 or free on orders over $100 (Excluding rural addresses) (Monday to Friday).

• $14 or free on orders over $100 (Excluding rural addresses) (Saturday). 

 

Auckland Local Delivery Options: 

• Auckland Local Same-Day Afternoon Delivery  (11am-5pm Our Driver) or (12pm-5pm Urgent Couriers):Rate calculated depending on postcode. 

• Auckland Local Same-Day Evening Delivery 6pm-9pm:Rate calculated depending on postcode.

• Urgent Express 4 Hour Delivery: Rate calculated at checkout depending on postcode

• Auckland Express Tonight Same Day 6pm-9pm Delivery: Rate calculated at checkout 

 

North Island: 

• Auckland, Hamilton, Palmerston North and Wellington Overnight: $14 or free on orders over $100 (Saturday)  


• New Zealand Overnight Shipping: $14 or free onorders over $100 (Monday to Friday). (Excluding rural addresses).


Hamilton and Wellington Express Tonight Same Day 6pm-9pm Delivery: Rate calculated depending on postcode. 

 

South Island:

• New Zealand Overnight Shipping: $14 or free onorders over $100. (Monday - Friday)

• Christchurch Overnight: $14 or free on orders over $100 (Saturday)  

• Christchurch Express Tonight Same Day 6pm-9pm Delivery: Rate calculated depending on postcode. 

 

Local Delivery Guarantee: Delivered by Urgent Couriers 09 307 3555, live tracking is provided, delivery is guaranteed by courier company subject to accurate delivery information being provided. Theguarantee excludes 'acts of god' where delivery isn't possible due to natural disasters or road closures.

Same Day Delivery By Our Driver: Please contact us at 09 262 2509 for any queries. 

  • What are my Delivery options?

Delivery costs vary based on your location and thedelivery option you choose.

 

Auckland Local Delivery Options:


Monday to Friday:

Daytime Delivery (11am-5pm Our Driver) or (12pm-5pm Urgent Couriers) - Order by 9.30am for same-day delivery.

Urgent Evening Delivery (6pm-9pm) - Order by 3pm for same-day delivery.

Auckland Express Tonight Same Day 6pm-9pm Delivery: Order by 2:30pm for evening delivery.

 

Saturday Daytime Delivery (11am-5pm Our Driver) or (12pm-5pm Urgent Couriers)

Order by 9.30am for same-day delivery

 

Sunday Daytime Delivery (11am-5pm Our Driver) or (12pm-5pm Urgent Couriers)

Order by 9.30am on Sunday for same-day delivery.

Outer Auckland Suburbs: Some suburbs (e.g., Waiuku) have same-day delivery available if ordered by 9.30am.



Monday - Friday and Saturday Overnight Nationwide Delivery 


Monday to Friday:
Overnight nationwide delivery service can deliver between 8am - 7pm. Order by 1pm the day prior todelivery.


Saturday: 

Overnight delivery to Auckland, Hamilton, Palmerston North and Wellington can deliver between 8am - 7pm. Order by 1pm the day prior to delivery.


Monday - Friday Express Tonight Delivery (6pm-9pm)

Auckland Express Tonight Same Day 6pm-9pm Delivery: Order by 2:30pm for evening delivery.

Hamilton, Wellington and Christchurch Express Tonight Same Day 6pm-9pm Delivery: Order by 10:30am for evening delivery.




  • Where in Auckland do you offer same-day Delivery?

Simply choose your favourite products and head tocheckout where you will be asked to enter your delivery address. We deliver 7days in Auckland.

 

For Auckland Local Deliveries, our rates depend onyour postcode and the time of delivery. You can find the specific rates duringthe checkout process once you enter your delivery address.

 

Same Day Delivery Postcodes (Mon-Sun):

0600 New Lynn, 0616 Henderson, 0627 Massey, 0629 Te Atatū Peninsula, 

0630 Te Atatū South, 0632 Hobsonville, 0602 Glen Eden, 0604 Titirangi, 0610 Henderson,

0612 Sunnyvale, 0614 Ranui, 0618 Glendene, 0620 Avondale, 0622 Point Chevalier, 

0624 New Windsor, 0626 Waterview, 0814 Auckland Airport, 1010 Auckland Central, 

1011 Ponsonby, 1021 Western Springs, 1022 Grey Lynn, 1023 Mount Eden, 

1024 Sandringham, 1025 Balmoral, 1026 Epsom, 1041 Greenlane, 1042 Ellerslie, 

1050 Parnell, 1051 Newmarket, 1052 Grafton, 1060 Otahuhu, 1061 Mount Wellington, 

1062 Sylvia Park, 1071 Remuera, 1072 Meadowbank, 2022 Manukau, 2024 Manurewa,

 2025 Manurewa East, 2105 Wiri, 2019 Māngere East, 2023 Clover Park, 2013 Papatoetoe,

 2010 Flat Bush, 2012 East Tāmaki Heights, 2014 Botany Downs, 2016 Howick, 

0653 Kumeū, 0792 Silverdale, 0793 Orewa, 0794 Whangaparāoa, 0810 Māngere, 

0812 Māngere Bridge, 0816 Favona, 0820 Onehunga, 0841 Papatoetoe, 0891 Warkworth,

 0892 Snells Beach, 0930 Albany, 0931 Albany Heights, 0932 Rosedale, 2121 East Tāmaki,

 2402 Pukekohe, 2472 Waiuku, 2579 Drury, 2677 Pōkeno, 2694 Tuakau, 2113 Botany, 

2110 Dannemora, 2103 Goodwood Heights, 2578 Karaka, 2123 Clevedon, 

2681 Pukekohe East, 2580 Ramarama, 2679 Mercer, 2676 Bombay, 2120 Bucklands Beach,

 2124 Beachlands, 2122 Maraetai, 2112 East Tāmaki Heights, 2582 Paerata, 

2576 Karaka Harbourside, 2577 Hingaia, 2678 Pōkeno, 2018 Golflands, 2102 Manurewa,

 2104 Totara Heights, 2571 Papakura, 0871 Wellsford, 0992 Dairy Flat, 0993 Dairy Flat,

 0994 Dairy Flat, 2122 Maraetai, 2123 Clevedon, 2471 Patumahoe, 2676 Bombay, 

2678 Pōkeno, 2679 Mercer, 0881 Matakana, 0882 Omaha, 2582 Paerata, 

2584 Pukekohe South, 2675 Pukekohe, 2677 Pōkeno, 2683 Buckland, 

0800 Auckland Airport, 0883 Point Wells, 0782 Riverhead, 2684 Aka Aka, 

2681 Pukekohe East





  • Can I Select A Delivery Date?

Yes, of course! Simply choose your favouriteproducts and head to checkout where you will be asked to enter your deliverydate from the calendar. We deliver 7 days in Auckland, Monday - FridayNationwide!

 

We've partnered with leading New Zealand couriersand have worked hard to create a delivery network with over 95% deliveryaccuracy. No courier is 100% reliable, however our partners strive to be ascloseas possible. 

 

*Nationwide excludes rural addresses. We candeliver non-perishable items to these addresses Monday - Friday. Please selecta date 2-3 days before your intended delivery date for rural deliveries. 



  • Can I Select A Delivery Time?

Our couriers create a delivery route and schedule based on the orders they have for that day to be as efficient and environmentally responsible as possible. Therefore a specific delivery time can't be selected and your items could be delivered in the times stated below, depending on the chosen delivery method at checkout.

 

Auckland Same-Day Delivery:

Daytime Delivery  (11am-5pm Our Driver) or (12pm-5pm Urgent Couriers) (Monday to Sunday) - Order by 9.30am for same-day delivery.

Evening Delivery (6-9pm) (Monday to Friday) - Orderby 3pm for same-day delivery.

Overnight Nationwide Delivery: 

Our nationwide service delivers between 8am and 8pm.


Express Tonight Auckland Delivery: 

Order by 2:30pm for same-day 6-9pm evening delivery. 


Express Tonight Hamilton, Wellington and Christchurch Delivery: 

 Order by 10:30am for same-day 6-9pm evening delivery.  


Please note that we don't deliver fresh flowers to rural addresses due to their perishable nature. Rural delivery timeframes maybe outside of the times noted above. 

 

Please select the best option that meets your needs.

 

We try our best to get your order delivered on the chosen delivery date and time, however as our delivery is carried out by a third-party delivery service and there are external circumstances (such as traffic, accidents and breakdowns) that impact their ability to deliver, we cannot guarantee delivery. If there are any issues about when or how your gift was delivered, please email our team at florists@thewildrose.co.nz to discuss this with our team.

  • Can i track my order?

For sure. You will receive a tracking number via email or text (for same day orders only).

You will be able to click on the tracking link within that to see your delivery information.


If you haven't received your link, please call our team on 09 262 2509 and our team can update you on its status.


  • I Entered The Wrong Delivery Address, Can I Change It?

We totally understand that accidents happen. Please ring our store on 09 262 2509 as soon as you can and let us know the correct address and if it is possible, we'll update this for you.

  • Can You Deliver To PO Boxes, Apartments And Rural Addresses?


We can deliver to Rural Addresses, however as these take an extra 1-3 days to arrive we do not recommend sending perishable items such as fresh flowers. If you do want to send fresh flowers to a rural address, we can accomodate however we don't take responsibility if these don't arrive as fresh and beautiful as they should. 
Some flowers such as lilies travel better than others, so if you're wanting to send fresh flowers to a rural address please call 09 262 2509 and discuss what options are best suited for you. 

Unfortunately, we are unable to deliver to PO Boxes and Apartments due to them having limited access and being unsafe to leave. If there is easy access for a courier and details are provided this could be an option but please call us prior to placing your order.



  • Why didn't my order arrive on the date i selected?


As we use a mix of third party courier company and our own delivery drivers for our Nationwide Delivery and Auckland Same Day Delivery, we can never 100% guarantee your delivery date, however we ensure the timing on our end as much as possible to give your parcel the best chance of arriving on your selected date. 

For Nationwide, Overnight Delivery, your parcel is picked up from our store the day prior to your Delivery Date and sent on an Overnight Service.

For Auckland Same Day Delivery, your parcel is picked up from our store that same day, to arrive to your address in the time frame selected at checkout.

Unfortunately ordering in advance has no impact on whether your order arrives in time, as we always send the orders out with the same process as above. Sending out orders too early could result in the parcel arriving too early for the special day.

Over 94% of our orders arrive on the selected delivery day, so in most cases, your delivery will arrive as planned.

Delivery times can occasionally vary due to factors like weather conditions, traffic, road closures, courier delays, or high order volumes.

In rare cases, delays could occur where weather conditions make it unsafe for our drivers to deliver, there are road closures that extend delivery times (for example the closure of the Auckland Harbour Bridge), or there is a local or national emergency declared.

If your order hasn't arrived, please call our team on 09 262 2509 or email at florists@thewildrose.co.nz and our friendly team will investigate this with our courier partners. 


 

  • what happens if the recipient isn't home?

If the recipient isn’t at home, a few things could happen:
1. The courier will leave the goods at the front or back door if the recipient isn't home and if there is a safe place to do so.
2. If the driver is unable to leave the package, we are generally notified and we will contact you to arrange re-delivery or the gift will be sent back to us.  

Please provide the recipients phone number and delivery instructions to make sure the delivery driver has the best chance possible to deliver the gift successfully. 

  • Why might my delivery be delayed or arrive later than expected?

Over 94% of our orders arrive on the selected delivery day, so in most cases, your delivery will arrive as planned.

Delivery times can occasionally vary due to factors like weather conditions, traffic, road closures, courier delays, or high order volumes.

In rare cases, delays could occur where weather conditions make it unsafe for our drivers to deliver, there are road closures that extend delivery times (for example the closure of the Auckland Harbour Bridge), or there is a local or national emergency declared.

  • How long do fresh flowers last?

How long flowers last depends on how well the flowers are cared for. If the flower stems are re-cut by the recipient and are placed in to fresh water, with water changes every couple of days, the flowers should stay beautiful for 5 days, and some will stay lovely for longer. Our dried flowers will stay beautiful for a life time if well cared for.


To get the most out of your fresh flowers we recommend that you:

- trim your stems on an angle an re-trim every few days

- keep any foliage (leaves) out of the water

- keep the flowers in a cool - room temperature place as excess heat will cause them to wilt

- pop them in a clean vase and continue to change the water regularly


  • How long do dried flowers last?

Our dried flowers will last a life time if well cared for. To maintain their beauty keep them away from water and lightly and direct sunlight. To clean simply lightly dust the flowers, ensuring to be delicate as the flowers are very fragile.

  • How do i care for fresh flowers?

To get the most out of your flowers we recommend that you:

- trim your stems on an angle an re-trim every few days

- keep any foliage (leaves) out of the water

- keep the flowers in a cool - room temperature place as excess heat will cause them to wilt

- pop them in a clean vase and continue to change the water regularly

- clean for vase if scum begins to appear

  • Where is your physical store located?

Come shop with us in-store at:

The Wild Rose

254 Great South Road

Takanini, Manukau

Auckland, 2112


We are right next door to the Z Station at Oak Junction


You can find us on Google here


  • What are you store hours?

Monday: 8am - 5pm

Tuesday: 8am - 5pm 

Wednesday: 8am - 5pm 

Thursday: 8am - 5pm 

Friday: 8am - 5pm 

Saturday: 9am - 3pm 

Sunday: 9am - 2pm


Please note that these hours will differ on public holidays. 

  • When will you reply to my email?

Our store is open at the below hours, and during this time our team is regularly monitoring emails. As our florists are busy crafting bouquets and serving customers, there may be a delay in response. If your matter is urgent, please phone us on 09 262 2509.


Store hours:

Monday: 8am - 5pm

Tuesday: 8am - 5pm 

Wednesday: 8am - 5pm 

Thursday: 8am - 5pm 

Friday: 8am - 5pm 

Saturday: 9am - 3pm 

Sunday: 9am - 2pm

  • Can I create a custom order?

Yes you can. We suggest looking at our website to see if there is something similar to your vision and we can discuss substituting flowers colours and products. If there is nothing on our website that represents what you'd like to achieve, please chat to our friendly florists about your requirements and they'll confirm what's possible.


Phone us at 09 262 2509 or email us florists@thewildrose.co.nz at least 48 hours before delivery time with what you would like and we will get back to you asap with a price and your options. 

  • Can I Make Changes To My Order?

Please contact our team as soon as you have a request to make a change to your order by emailing florists@thewildrose.co.nz or calling 09 262 2509 and letting us know your order number and request. 


We can't guarantee that we can make your change, however we will certainly do our best to accomodate.

  • My order is different from the photo?

Please keep in mind that flowers are seasonal and dependent on growers availabilities. Our bouquets are handcrafted and are likely to be different from the photo, however they should match the colour palette and size you ordered.


If you feel as if your box is very different from the photo, please email florists@thewildrose.co.nz a photo of how your gift was received and your order number.

  • my order is missing products or add-ons?

If your gift is missing products or add-ons, please send us an email to florists@thewildrose.co.nz with your order number and a photograph of how the gift was received. Our team will remedy this for you.


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