Contact

The Wild Rose
Email: florists@thewildrose.co.nz
Phone: 09 262 2509
Location: 254 Great South Road, Takanini

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Frequently asked questions

When will my order be delivered?

Flower deliveries to residential addresses usually occur between 9:00 AM and 7:00 PM Monday to Saturday with commercial deliveries completed before 5pm. Because couriers do not work on public holidays or Sundays, we do not deliver on those days. If you place an order on a Sunday or Public Holiday with no specified delivery date, we’ll deliver the following day.

If you placed your order before 11 am Monday to Friday and you haven’t specified a delivery day we will send your order out that same day. If you want a same day delivery on Saturday, orders must be received before 10 am.

While every attempt will be to deliver on your specified day, or on the same day as outlined above, during events such as Valentine’s Day, Mother’s Day and Christmas our same day delivery policy does not apply because not only is there significant pressure preparing orders, but the courier delivery system is often overwhelmed.

What if I need to change something?

If you’ve discovered that you need to update a delivery address or any other details, call us as soon as you can or email us at florists@thewildrosec.o.nz

Do we substitute?

For Flowers we do our best to create bouquets and arrangements that replicate the product image.  However since nature is unpredictable, we sometimes have to make substitutions to the flowers or foliage.  Rest assured that if we need to substitute our goal is to delight our customers so we will be substituting with products that are at least of the same value.

For Gifts we will deliver what you have ordered.  If we find we are out of stock (we try to avoid this but it can happen), we'll call you.  

I've got some concerns over the quality of the flowers?

If you are concerned about your order please contact us. You can call the florist direct on 09 262 2509 or contact the Creative Director, Melanie, on 027 777 5554 or melanie@kennerley.co.nz