Frequently Asked Questions
When will my order be delivered?
If you selected our Auckland Same Day delivery service your order should be delivered on your nominated day any time between 12 - 7pm. If you've advised that this is a business address the delivery should occur before 5pm. If our couriers are having trouble delivering to your supplied address they will contact you or the recipient on the phone number provided. If they are unable to contact you, they will hold on to the delivery and reattempt delivery once this can be organised. Please refer to your tracking details for up-to-date information.
If you have selected our overnight courier your order should be delivered on your nominated day, however this may be impacted if NZ Post are experiencing any delays. Please click here for NZ Post updates.
What if I need to change something?
I've got some concerns over the quality of my order.