Frequently Asked Questions

Simply choose your favourite products and head to checkout, where you'll be asked to enter your delivery address. We deliver throughout Auckland 7 days a week.

For Auckland local deliveries, rates are calculated based on your postcode and preferred delivery time. You'll be able to view the exact delivery cost during checkout once you've entered the recipient's address.

Same-Day Delivery Postcodes (Monday–Sunday)

0930 Albany, 0931 Albany Heights, 0800 Auckland Airport, 0814 Auckland Airport, 1025 Balmoral, 2124 Beachlands, 2676 Bombay, 2113 Botany, 2014 Botany Downs, 2683 Buckland, 2123 Clevedon, 2023 Clover Park, 0992 Dairy Flat, 0993 Dairy Flat, 0994 Dairy Flat, 2110 Dannemora, 2112 East Tāmaki Heights, 2012 East Tāmaki Heights, 2121 East Tāmaki, 1042 Ellerslie, 1026 Epsom, 0816 Favona, 2010 Flat Bush, 1052 Grafton, 0602 Glen Eden, 0618 Glendene, 2018 Golflands, 2103 Goodwood Heights, 1022 Grey Lynn, 0610 Henderson, 0616 Henderson, 2577 Hingaia, 0632 Hobsonville, 2016 Howick, 2578 Karaka, 2576 Karaka Harbourside, 0653 Kumeū, 2122 Maraetai, 0627 Massey, 2679 Mercer, 1072 Meadowbank, 0810 Māngere, 0812 Māngere Bridge, 2019 Māngere East, 2022 Manukau, 2102 Manurewa, 2024 Manurewa, 2025 Manurewa East, 1071 Remuera, 0782 Riverhead, 0932 Rosedale, 2582 Paerata, 1050 Parnell, 2571 Papakura, 0841 Papatoetoe, 2013 Papatoetoe, 2471 Patumahoe, 1022 Point Chevalier, 0883 Point Wells, 2675 Pukekohe, 2402 Pukekohe, 2681 Pukekohe East, 2584 Pukekohe South, 2677 Pōkeno, 2678 Pōkeno, 2580 Ramarama, 0614 Ranui, 1051 Newmarket, 0600 New Lynn, 0624 New Windsor, 0882 Omaha, 0793 Orewa, 0820 Onehunga, 0892 Snells Beach, 1062 Sylvia Park, 1024 Sandringham, 0792 Silverdale, 0629 Te Atatū Peninsula, 0630 Te Atatū South, 2694 Tuakau, 2104 Totara Heights, 0604 Titirangi, 0620 Avondale, 1021 Western Springs, 0871 Wellsford, 0794 Whangaparāoa, 2105 Wiri, 0891 Warkworth, 2472 Waiuku, and 0626 Waterview.

Yes, of course! Simply choose your favourite products and head to checkout, where you'll be able to select your preferred delivery date from the calendar.

We deliver throughout Auckland 7 days a week and offer nationwide delivery Monday to Friday.

We've partnered with leading New Zealand courier companies and have worked hard to create a delivery network with over 95% delivery accuracy. While no courier network can guarantee 100% reliability, our delivery partners strive to get as close as possible.

Please Note

*Nationwide delivery excludes rural addresses. We can deliver non-perishable items to rural addresses Monday to Friday. For rural deliveries, please select a delivery date 2–3 days before your intended delivery date to allow sufficient transit time.*

For sure. You will receive a tracking number via email or text (for same-day orders only).

You’ll be able to click the tracking link provided to view live delivery updates and status information.

If you haven’t received your tracking link, please call our team on 09 262 2509 and we can update you on its status.

We totally understand that mistakes can happen. Please call our store on 09 262 2509 as soon as possible and let us know the correct delivery address.

If your order hasn’t already been dispatched or delivered, we’ll do our best to update the address for you.

We can deliver to rural addresses, however these deliveries typically take an additional 1–3 days to arrive. Because of this, we do not recommend sending perishable items such as fresh flowers to rural locations.

If you would still like to send fresh flowers to a rural address, we can accommodate this, however we are unable to take responsibility if the flowers do not arrive as fresh as expected. Some varieties, such as lilies, travel better than others. If you're unsure, please call us on 09 262 2509 to discuss the best options for your delivery.

Unfortunately, we are unable to deliver to PO Boxes or apartments where access is limited or it is unsafe for couriers to leave items unattended.

If there is secure and easy access for a courier and detailed delivery instructions are provided, exceptions may be possible — please contact us prior to placing your order.

As we use a mix of third-party courier companies and our own delivery drivers for Nationwide Delivery and Auckland Same-Day Delivery, we are unable to 100% guarantee your delivery date. However, we always do everything we can on our end to ensure your order has the best possible chance of arriving on your selected date.

Nationwide Overnight Delivery

Your parcel is collected from our store the day prior to your selected delivery date and sent via an overnight service.

Auckland Same-Day Delivery

Your parcel is collected from our store on the same day and delivered within the selected time frame chosen at checkout.

Ordering in advance does not impact whether your order will arrive earlier, as all orders follow the same dispatch process. Sending orders too early may result in the parcel arriving before the intended date.

Over 94% of our orders arrive on the selected delivery date, so in most cases your delivery will arrive as planned.

However, delivery times can occasionally vary due to factors such as weather conditions, traffic, road closures, courier delays, or high order volumes.

In rare cases, delays may occur due to unsafe weather conditions, major road closures (such as the Auckland Harbour Bridge), or declared local or national emergencies.

If your order hasn’t arrived, please contact our team on 09 262 2509 or email florists@thewildrose.co.nz and we will investigate this with our courier partners.

If the recipient isn’t at home, a few things could happen:

The courier will leave the goods at the front or back door if there is a safe place to do so and the recipient is not home.

If the driver is unable to safely leave the package, we are usually notified and will contact you to arrange re-delivery, or the gift will be returned to us.

To help ensure a successful delivery, please provide the recipient’s phone number and any relevant delivery instructions at checkout so the driver has the best chance of completing the delivery smoothly.

Over 94% of our orders arrive on the selected delivery day, so in most cases your delivery will arrive as planned.

However, delivery times can occasionally vary due to factors such as weather conditions, traffic, road closures, courier delays, or high order volumes.

In rare cases, delays may occur where weather conditions make it unsafe for our drivers to deliver, where road closures extend delivery times (for example, the Auckland Harbour Bridge closure), or where a local or national emergency has been declared.